Privacy Policy

1. Introduction

Lotusoul ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wellness platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Account information (name, email, password)
• Profile information (username, preferences)
• Payment information (processed by third-party payment processors)
• Communications with us (support messages, feedback)

2.2 Wellness and Journal Data

When you use Lotusoul, you may provide sensitive personal information:

• Journal entries and personal reflections
• Mood tracking data
• Wellness goals and progress
• Personal insights and reflections

2.3 Automatically Collected Information

• Device information (IP address, browser type, device type)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages and updates
• Provide customer support
• Generate personalized AI insights from your wellness data
• Analyze usage patterns to improve user experience
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

4. AI Processing and Analysis

We use artificial intelligence to analyze your personal data and provide insights. This means:

• Your journal entries, mood data, and wellness information may be processed by AI systems to generate personalized insights
• We may use third-party AI service providers (such as OpenAI, Anthropic, or similar services) to process your data
• AI analysis helps us understand patterns and provide personalized recommendations
• We may use aggregated and anonymized data to train and improve our AI models

By using Lotusoul, you explicitly consent to AI processing of your personal and sensitive data for these purposes.

5. Sharing of Your Information

We may share your information with:

5.1 Service Providers

Third-party vendors who perform services on our behalf, including:

• Cloud hosting providers (for data storage)
• AI and machine learning service providers
• Payment processors
• Analytics providers
• Customer support tools

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may delete your account at any time, and we will delete your data within a reasonable timeframe, except where we need to retain it for legal compliance.

8. Your Rights and Choices

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us at privacy@lotusoul.com

9. Children's Privacy

Lotusoul is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Lotusoul, you consent to such transfers.

11. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

12. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

13. Important Disclaimers

• Lotusoul is not a medical or mental health service. AI insights are for informational purposes only.
• We recommend consulting qualified professionals for health concerns.
• By sharing personal and sensitive information with our AI systems, you acknowledge the inherent risks of data processing and potential AI inaccuracies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our service. Your continued use after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@lotusoul.com
Address: [Your Company Address]